MerchLab Privacy Policy

Effective Date: July 1, 2025

At MerchLab (www.merchlab.co), we value your privacy. This policy outlines how we collect, use, and protect your personal information when you get in touch with us.

1. Information We Collect

When you fill out our contact form, we may collect:

  • Your name, email, company, and phone number (optional)
  • Your selected inquiry type and message content
  • Any files you choose to upload

We do not collect your IP address or use tracking cookies for marketing purposes.

2. How We Use Your Information

We use the information you provide solely to:

  • Respond to your inquiry or request
  • Prepare and send you a quote or relevant support
  • Prepare and send you a quote or relevant support

We do not use your data for marketing or share it beyond essential service providers (such as web hosting or file processing tools).

3. Data Security

Your information is stored securely and retained only as long as needed to fulfill your request or comply with legal obligations.

4. Your Rights

In accordance with PDPA and GDPR, you may request access, correction, or deletion of your data at any time by contacting us directly.